Electronic processing guide

The Electronic Processing Guide is a document that explains how to carry out the management and procedures of the administration of the Community of Madrid online.

What do I need to be able to use the services of the electronic Administration?

Standardized Application Forms

1. Find the procedure you want to carry out using the search engine (you can write a keyword or use the filters).

2. When you have found it, click on its title. This will take you to an information page on the process (addressees and/or requirements, submission deadline, necessary documents, etc.). Read the information calmly and prepare the necessary documentation.

• If the procedure requires the payment of a fee, you will have to pay it and keep the receipt.

3. When you have all the documentation ready, click on "Process" and access the processing space where the application form is located.

• In those procedures in which you see the option fill in, you will only have to follow the steps that will appear on your screen to process the request.
• In those procedures in which the option Download (form in pdf format), you must follow the instructions that we summarize below.

4. Download the PDF of the application and fill it out.

5. When you have completed all the fields of the application, press the "Save" button and save the application on your computer or device. When saving the form on your computer, be careful not to change the file extension (click on “Save”, and not on “create pdf”, and write the name of the file).
6. Finally, go to the Electronic Registry, click on “select the application to submit”, search your computer for the application you have just filled out and select it. The registry will make the necessary checks and, once the application has been validated, you will be able to incorporate the necessary documentation.

• If the documentation you have to provide exceeds the maximum number of files allowed, you can add more later in "Providing documents".

7. When you have finished, press "Send" and the application and accompanying documentation will be registered and sent to the corresponding processing unit. In addition, you can keep a recorded copy of your request.

   Unless you are required to do so electronically, you can also submit applications in person in designated places for that.

Generic Form

1. To submit communications or writings addressed to any body of the Administration that does not have a specific form for that specific procedure, you can use the Generic Form.
2. Read the information on that page carefully and click "Process". 

• You can access the procedures with your own form through the search engine.

3. When you have all the documentation ready, press the COMPLETE button and access the online form.
4. Follow the steps that will appear on your screen to process the request.
5. When finished, you can send it to registration. Unless you are obliged to do so electronically, you can also submit the application in person at the places authorized for it.

Electronic invoices

El General Point of Entry for Electronic Invoices (FACe) is the tool that allows you to submit electronic invoices addressed to the Community of Madrid.

Individuals are not required to submit invoices electronically, although they may do so if they wish.

Remember that electronic invoices must contain the codes of the Common Directory of Units and Offices DIR3, which allow the competent bodies of the Community of Madrid to be identified in their processing.

Documents

This service allows you to add new documentation to the files that you already have open in the Community of Madrid and to the applications in which you have exceeded the number of files allowed.

1. Access the service "provision of documents” and identify yourself by Cl@ve PIN Cl@ve Permanent or an electronic certificate.

• You can consult the information on how to identify yourself electronically in the General requirements.

2. Once you have registered electronically, you will be able to see the list of files in which you appear as an interested party or representative
3. Select the file you need to complete. You will see a screen with information on the status of the processing of that file and with the options “provide documentation” and “send communication”.
4. Click on the “provide documentation” option and a screen will open with the file data and a field called “observations”
5. Write there what documentation you are adding.
6. Next, add the files you need to attach and indicate the name of the document.

7. Finally, click on "Send" and the electronic registry will send the documents to the unit that is processing the file and will issue a proof of presentation.

Communications

This service allows you to send a communication related to the files you have open with the Community of Madrid.

1. Access the service and sign in with Cl @ ve PIN Cl @ ve Permanent or an electronic certificate.

• You can consult the information on how to identify yourself electronically in the general requirements

2. Once electronically identified, you will be able to see the list of files in which you appear as an interested party or representative.
3. Select the file you need to complete and you will see a screen with information on the processing status of that file and with the options "provide documentation" and "send communication".
4. Click on the “send documentation” option and a screen will open with the file data and a field called “observations”. 
5. Write in it the information, related to that file, that you want to communicate.
6. Finally, click on "Send" and the electronic registry will send the communication to the unit that is processing the file and will issue a proof of presentation. 

Fees, public prices and other income

You will be able to make payments of fees, public prices and other income through the Internet, from your PC, laptop, mobile phone and other mobile devices.

Access through the web application and you can make payment by bank card, Bizum, account debit, or download a model for in-person payment.

ACCESS WEB
 

Duties and taxes

All taxpayers can file the taxes managed by the Community of Madrid online.

To do this, it is necessary to connect to the Virtual Tax Office, selecting the desired model through the following links.

The taxes that can be paid in this way are:

• Inheritance tax (model 650)
• Donation tax (model 651)
• Property transfer tax (600/601 model)
• Transmission used vehicles (model 620)
• Documents (negotiated 610)
• Exchange action or endorsable documents (model 615)
• Bills of exchange (model 630)
• Electronic bingo/dynamic bingo (model 040)
• Internet or telematic games (model 041)
• Raffles, raffles, bets and random combinations (model 042)
• Casinos (model 044)
• Automatic machines or devices (model 045)

Electronic notifications

This service allows you to receive notifications from the Administration of the Community of Madrid by electronic means.

To use this service you need to identify yourself electronically through some of the means enabled for it. You can see how to do it in the general requirements.

1. To sign up for this service you must access the Electronic Notification Service. This will collect data from the electronic means with which you have identified yourself.

2. Next, fill in the rest of the information requested in the form that you will see on the screen. Indicate the email in which you want to receive the notifications sent to you in the field provided for this purpose. If, in addition, you give a mobile phone number, you will also receive an SMS notification.

3. Once you accept the conditions of service, registration will take place and the system will automatically create an electronic address where you will receive your notifications. In addition, every time you have one available, it will send you an email and/or an SMS notice of the notification to the email address and/or telephone number that you have indicated.

4. When you receive a notification notice you must enter the Electronic Notification Service. Identify yourself and enter the enabled email address to access the notification and download it, if you want, to your device.
5. By selecting the notification, the system will offer you the possibility to accept or reject it. If you choose "accept", the notification will be considered made and the system will collect the exact date and time it occurred.
6. Once the notification has been sent and made available to the enabled electronic address, you have 10 calendar days to access its content. If you do not agree, once this period has elapsed, the Administration will understand that the notification has been rejected. The system will generate an automatic notification rejection acknowledgment that will be valid for all purposes, unless the technical or material impossibility of accessing the notification is proven.

7. You can unsubscribe from the Electronic Notifications Service by clicking on “unsubscribe from the service” in the menu.

• Within the system itself you can change the email, telephone and address at any time, by clicking on "My data" in the menu. Remember to keep this information up to date in order to receive your notifications correctly.

Accounting record of invoices

The Accounting Registry of Invoices is a service with which you can check the status of invoices addressed to the entities, organizations and entities integrated in the Financial Economic System of the Community of Madrid NEXUS.

The invoices that you can consult are those that are pending payment and those that have been paid in the last 60 days. If the invoice was paid more than 60 days ago or if it is from a different entity, you must go to the corresponding processing unit.

You can access the Accounting Record of Invoices with:

• electronic certificate/DNIe
• invoice number
• registry number
• FACe registration number

Status of my files

La File Status Consultation is a service that offers you information on the status of the administrative files that you have open in the Administration of the Community of Madrid

• Keep in mind that you cannot make inquiries about complaints, petitions or other types of writings if they have not previously initiated an administrative file.

1. In order to use this service, you need to identify yourself electronically through some of the means enabled for it. You can check how to do it in the general requirements. Once electronically identified, you will be able to see the list of files in which you appear as an interested party or representative

2. Click on the file you want to consult and you will see all the information about its processing status. In addition, you will have the possibility of sending a communication and attaching the necessary documentation for its processing.

   • If the query is not automatic, you can click on “new query” and it will be sent to the unit responsible for processing it. Complete the "email" field if you want to receive a notice when it has been answered.

   • If it was a representative who submitted the request, it can be consulted by both the interested party and the representative, since the registration application saves the NIF of both people.

Remember that you can consult the files initiated both through the electronic registration and in person.

Deposit guarantees presented

With this service you can check the status of the Guarantees deposited in the Community of Madrid.

You can access this service by means of an electronic certificate/DNIe, through any of these ways:

• Inquiry by Reservation Number
• Consultation by Letter of Payment
• Consultation by Electronic Certificate

The consultation by electronic certificate offers you more complete and global information on payments or on the people or entities you represent.

Certificates and licenses

Through the calls immediate response services, you can obtain numerous certificates and licenses at the same time you apply.

In order to use this service, you need to identify yourself electronically with one of the means enabled for it. You can check how to do it in the general requirements.

The certificates and licenses that you can obtain immediately are:

• Certificate of withholdings and income on account of personal income tax for the year 2023 (non-salary receipts) - Access to the service
• " Large family - Access to the service (Individual o Collective)
• Certificate of Inexistence of debts - Access to the service
• Certificate of Recognition of the Grade of DISCAPACITY - Access to the service
• Certificate of registration in the Registry of De facto Unions - Access to the service
• Register of companies accredited as contractors or subcontractors in the construction sector: Certificate of registration - Access to the service
• licenses of hunting y fishery - Access to the service
• Public Employees: Courses managed by the DG for Public Function:
  • Certificate of History of courses taught (Teachers) - Access to the service
  • Certificate of History of courses received - Access to the service
  • Digital Certificate individual of course - Access to the service
• Register of Parking Cards for People with Reduced Mobility (only for municipalities) - Access to the service

You can contact the 012 Citizen Attention service of the Community of Madrid and solve your doubts through any of these channels:

• Gate 012: https://012.comunidad.madrid/s/
  Access the 012 personalized services portal to communicate technical incidents in carrying out procedures, request the sending of documents, request personalized information, or subscribe to the alert service on procedures of interest to you.
• Phone: Dial 012 and contact our team of agents to request information on all the procedures and services offered by the Community of Madrid.
• Online help: Chat 012, instant messaging channel integrated into the web: https://www.comunidad.madrid/012
• WhatsApp: Contact the team of 012 agents also by WhatsApp, through the number 684 440 012
• Email: If you wish, you can also write to us at the email address: atencionalciudadano@012.madrid.org

Our general office hours are from 8:00 a.m. to 22:00 p.m. Monday through Friday, and from 10:00 a.m. to 20:00 p.m. on Saturdays, Sundays, and holidays.